Returns & Refunds

Check your order at delivery

Because you pay by cash on delivery, you can check the package when the courier arrives. If the box is clearly damaged, you can refuse the delivery and pay nothing.

Damaged, faulty or wrong item

If your item arrives damaged, faulty or is not what you ordered:

Contact us within 48 hours of delivery.
Send your order number and clear photos or a short video of the problem by WhatsApp or email.
Once we confirm the issue, we will send a replacement at no extra cost. If a replacement isn't available, we will refund you.

What we can't accept

Change-of-mind returns or exchanges
Items that were used, damaged by the customer, or are missing parts or packaging
Claims made more than 48 hours after delivery